Consumer Protection Unit
| S.No. | Items | Channel of Submission | Level of final disposal |
|---|---|---|---|
| 1 | Consumer Protection Act, 2019 and rules framed there under | US/DS or Director/JS/Secretary | Hon’ble Minister |
| 2 | National Consumer Disputes Redressal Commission (NCDRC) | US/DS or Director/JS/Secretary | Hon’ble Minister |
| 3 | CCPC and its meetings | US/DS or Director/JS/Secretary | Hon’ble Minister |
| 4 | Plan &Non-Plan Schemes | US/DS or Director/JS/Secretary | Hon’ble Minister |
| 5 | Matters relating to International Coop | US/DS or Director/JS/Secretary | Hon’ble Minister |
| 6 | Court cases. | US/DS or Director | Joint Secretary |
| 7 | Meetings/Workshops/Seminars. etc | US/DS or Director/JS | Secretary |
| 8 | Complaints regarding functioning of Consumer Fora | SO/US | Dir.or DS. |
| 9 | O&M matters and returns | Dealing Hand/SO/US | Dir or DS. |
| 10 | VIP References. | US/DS or Director/JS/Secretary | Hon’ble Minister |
| 11 | Miscellaneous matters. | SO/US/DS or Dir | Joint Secretary |